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home depot carpet reviews

I already had had our adjuster out and could tell him what was going to happen, but NO, the inspector had to come out. There is another seam that the last couple of inches were not taped heaving another future unraveling. I hang up. A field tech shows up solo with no carpet or crew. home  |  Our home needed new carpeting and it was long overdue. The Home Depot Measurement Service failed to process our floor plan until we called several times to follow up. The carpet is worn, and the threads are running. I found the Home Depot associates in the carpeting department to be very knowledgeable. Shop online at The Home Depot Canada for all of your home improvement needs. Don't waste your money - could have done a better job myself. Half of our floor had been pulled up down to the cement; furniture and appliances had been moved; our refrigerator was in our living room; our home was in disarray (and it stayed this way for two months). Installer made appointment quickly and was courteous when he came to measure the rooms. How do I know I can trust these reviews about Home Depot? The installers are great but HD was terrible. This was totally unexpected. A super rushed job. site map  |  They do not necessarily represent the opinions of It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. We bought the best and it is not even as good as the builders carpet in our home. 4pm rolled around...nothing. He said he would call CFI and if they (Home Depot) gets their money back, then we’d get a refund. Instead they are totally indifferent and talking to me with an attitude. Only one could speak any English, and that wasn’t much. My nightmare started in May, 2019 and ended in July, 2020. As a customer I simply want them to responsibility, apologize for the inconvenience caused and fix the issue. The dude Tony C from Lexington basically stole from us. While Home Depot does not have their own branded carpet, they do have very high-quality carpet at their stores for you to choose from. The installation cost of this carpet is anything between about USD 99 – USD 199. Upstairs was fine. The project was stalled and delayed for 3 months. Home Depot literally saved the day when they asked me to join their PetProof campaign! We’ll start sending you the news you need delivered straight to you. Asked for a refund. Do not buy this carpet! He removed boards and began to pour product on the floor to get it to self-level. Unsubscribe at any time. Don't buy this Garbage carpet, Don't do it, you'll be so sorry.... Next step will be contacting an attorney. Nothing. At this point, we’ve been done wrong for too long. Still seem to blame Home Depot. It’s designed to be animal-friendly and is the perfect addition for pet owners (and young families) because it combats the … No longer had any kids or pets in the house and looked forward to getting a new carpet installed. See reviews below to learn more or submit your own review. I told them I wouldn't be available until after 4 and they made the note in my record and said the guy would be at my house around 4. We were told that this was a very good quality carpet that had a good warranty (15 year) and would serve us well. contact  |  Specialties: The Colma Ii Home Depot isn't just a hardware store. I need to put the house on the market. portion of it. FYI: I have been told the carpet pad makes a difference in how long the carpet I have always got the thickest pad available at home depot. I called. He did exactly what I expected...measured and said, "yeah, carpet is fine, pad needs replaced." The carpet looks good and shows no sign of wear. Eventually, Home Depot and USIG agreed that USIG would come out and correct the problem (whatever effort that would entail) so that the floor did not squeak. Home Depot Carpet Installation reviews: Terrible Service. There is no reason I should have all that carpet left over. Carpet Installation Complaint. Once a measurement is taken and you pay the $49 fee, they will not give out the floor measurements to you. We’re not asking for handouts or anything free. Home Depot subcontracts to ACS then ACS subcontracts to random people off the street. After 3 years the carpet was terrible. She initially indicated that there was likely something that could be addressed. Next step go to the state contractors board with my complaints. what you plan to do in the room and what damage is … I was to call company. Downstairs carpet was pieced in many sections and showed terrible. Moral of the story...don’t use Home Depot for carpet. We are seniors with little to no traffic in our home. is provided "as is" and without warranty of any kind, They removed the existing flooring and installed the new Pergo throughout the house and it looked very nice. We had a good idea what we were looking for. But yet again, I had to call and call and call to get the actual service appointment set up. I was flabbergasted. In the end (after a year), we got the new floor we wanted with no creaking and squeaking (except in one place so far). We were very cordial about it and patient. 50 per yard. June 12th...they were coming to install! Review: " Run, don't walk, from Home Depot Carpet " I cannot tell you how fed up and disgusted I am with this Big Box nightmare. After months of research and trying to get something done I finally sent a demand letter to Home Depot corporate office asking them to remove and replace this garbage. Possibilities run the gamut: carpet is still a traditional choice for bedrooms and living rooms, ... but unlike some of the flooring retailers in our review, Home Depot doesn't offer these samples for free. Both areas pulling up a seams huge trip hazards throughout the house Home Depot is well known for their mega-warehouses filled with home improvements tools, supplies, fixtures, and more. We lined up the "inspector" to come out and basically see what needed to be done. Played phone tag for a week after to get situated. A link has directed you to this review. Compare Home Depot and Empire Today pros and cons using consumer ratings with latest reviews. June 12th, was a disaster. Awful carpet. After dumping thousands of dollars on stuff there recently, we’ll stop supporting them. I want everyone to know about The Home Depot's Lifeproof carpet. Name: kelli britton Location: Philadelphia, PA Model: Self stick carpet tile Satisfaction Rating: Very Unsatisfied, 1 out of 5 Review: " This product is very poisonous " Home depot salesperson talked me into this instead of a carpet roll for the convenience. We made the purchase (November of 2018). NO show, NO phone call. Ridiculous! 4:30...nothing. The carpet was salvageable but some pad was not. Home Depot uses outside installers for this service but the three times (In three different properties) that I have had the carpet's always looked great and was at a significantly less total cost than other retailers. My carpeting suddenly began to Look Worn, for no reason at all. Home Depot - Carpet Services...A joke! privacy. I've also sent a copy of this demand letter to our Washington state Attorney Generals office! Communication from/between Home Depot and USIG appeared poor or non-existent from the beginning of this effort. Was told we’d hear from someone in a few days to actually schedule the job to get redone (which we thought was happening on the 6th). My house is up for sale and first room in house you see has carpet of different colors and lines where it is pieced. The Home Depot carries a wide range of carpet choices to fit any room, lifestyle, budget and timeline. Got a call back saying enough was seen via photos to go ahead and have the job redone. He disclosed to my wife that the carpet was not of particularly high quality. I ask what their time windows are and I'm told I'll be called the day prior and told when they would be there. Copyright © 2020 Consumers Unified LLC. It took 8 months of trying, to finally get a store manager on the phone! Don't let these people in your house. record of this. Now they're saying they're going to need to cut the roll and leave several seams, and we're totally in the dark on when they're going to attempt installation a second time. Right away we got the water removed and the carpet pulled up. We contracted with Home Depot to have our existing Pergo and tile removed throughout the house, and then have all that replaced with new Pergo purchased through Home Depot. Home Depot, Burbank, CA did not handle this with customer care or customer satisfaction at all. The measurement process was easy and completed in a timely fashion. They should have. July 31st - we get a call that CFI will be here in one hour!!!! Get matched with a contractor or specialist on HomeAdvisor. Nothing further could or would be done. July 6th - Husband takes off of work to be home for the redo. Carpet install. The opinions expressed in these reviews are the opinions of consumers that submitted reviews to We had two adult friends staying with us at the time, but all were never in a position to track dirt or other materials into the house and often took off our shoes. Wasted weeks of my time waiting on them. Enjoy reading our tips and recommendations. We’ve wasted a ton of time on the phone and three days were wasted for installation that either was done horribly or not done at all because of their lack of communication. Affordable shipping options. When The Home Depot asked me to review their new line of LifeProof carpet specifically designed to be “pet proof,” I immediately said yes. I called the next day and blasted the guy. I thought they would call back and come see this mess. They would get back to me. My advice – do not use Home Depot for your flooring needs because of their relationship with USIG. The window I had been given was between 3-5, I think. 4:15pm...nothing. Product was delivered and USIG sent out their best local installer and by mid-July, 2020, the job was completed. Was told by store manager we’d hear back by Monday. No masks were worn and the installers were rude. The guy was there to look at the job already done and then decide if it needed to be redone, however that had already been determined. Installers agreed and called co. We give it a bit, and don’t hear from anyone about the new installation date. Home Depot Carpet Reviews Installation. Thank you, you have successfully subscribed to our newsletter! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Strong recommendation: do not use Home Depot for your flooring needs as they use a company called "USIG" for their flooring installations. I have to set aside my Entire day to wait to hear when they decide to show up and do their job. Never, ever, ever again. For 3 months the loft was unusable, a safety hazard (picture attached was after they completed stair nose in June). Garbage Carpet. Right away we got the water removed and the carpet pulled up. They are revolting and I would give them negative stars if I had the option. Unsubscribe easily. Meanwhile, every time we called Home Depot, they blamed CFI or was told it was being worked on and upper management was looking into it, yet nobody from upper management ever reached out to us. It looks as good as the day I purchased it. Provided wrong information on the type of flooring- engineered bamboo instead of solid bamboo. Its location on this page may change next time you visit. I found out that Mohawk manufactures Lifeproof carpet for Home Depot, and Mohawk points their finger back to Home Depot and their installers. I was able to walk on samples of the padding and carpeting. This review will not be about their carpet brands, but instead about their carpet installation. But, just getting our money back isn’t satisfying either. Stairs are priced at $3 per step. Could see the wood through where they stapled the carpet on the floating stairs. All Rights Reserved. The lady at CFI then called back and claimed they could use what was here, however, that wouldn’t be enough to stretch around the floating step. Not a happy camper. I called and stopped in at Home Depot to complain and asked that someone come out and fix the problem as both labor and materials were under warranty. Installed in one room in my home, a room that wasn't even being used. There was a vinyl tile over an … Within a month after the new flooring was installed, the floor began to creak and squeak throughout when you walked across it. They sent out a person to measure, and not did he do some measuring. They seemed to be able to get through to me for that. I kept escalating until finally Home Depot got someone from USIG headquarters to call and work with me. But I would not wish this nightmare and process upon my enemy. The guy was again supposed to come at 4...nothing. We value your privacy. Laid carpet over old pad and took our pad. So excited. Called 3 days. - taking a few floor boards out here and there, filling in the low spots, and then reinstalling the floor boards. He inspected my carpet, and told Mohawk he found no manufacturing defects or "wear." Downstairs carpet was pieced in many sections and showed terrible. So called Home Depot, got answering machine. We were contacted by HD and told that there was nothing that could be done related to the carpet (confirmed by store representative). CFI had later called the same day to say they could now come tomorrow August 1st as they now apparently have padding! All I did was vacuum it. Well, 4:35 or so he rolls up. Barely got a sympathetic apology. They said they have been trying to get through and this is a lie. My only comment is to make sure that you are very sure you will use the Depot to install your floors before you sign up and pay for measuring. I had several rooms in my house carpet installed by Home Depot. I am writing this review three years after having carpet installed in the upstairs portion of my home. We asked the installers if they were aware of what happened before and wanted to verify it would be done correctly with the padding, etc. Finally, a supervisor called and requested photos. I literally laughed out loud at the woman. Shipping options are easy and affordable. They are revolting and I would give them negative stars if I had the option. I went with her as we made the final choice together on style and color. I would expect Home Depot to return my money or a good In my experience Home Depot … He would submit his findings to HD and they would follow-up with us in regards to what could be done. We were told we’d hear from the “best of the best” with stairs to make an appointment which ended up being made for July 6th. She said this was unusual and thought it might be a manufacturing defect. Too many subcontractors that don't communicate. Do not order carpet if you expect them to move furniture downstairs. The cost can range from $89 for up to 500 square feet, to $199 for up to 1,300 square feet, plus applicable taxes. They thought it was installed as we thought it was going to be. Carpet. Carpet people blame installers, installers want money to fix it. I have used Home Depot (HD) as my "go-to" place for home items, tools, garden, pool, etc for over 30 years. Not the answer or resolution we were looking for. The fiber material is known to have this kind of problem. Never mentioned any problems but, when we got the estimate, it said one room could not be carpeted. my brother laid the carpet. Home Depot would not do anything. He lied and said he had called. He knowingly over measured, so much that I have enough carpet left to carpet a whole room and still have some left over. Until the VERY next day when someone called from CFI to ask how the install was on the 6th. I will NOT ever buy Mohawk brands, or Home Depot flooring of any kind. Carpet purchase in dispute. I’m appalled! Couldn't talk to anyone. Rude and indifferent store manager and customer service. Carpet cleaning prices are determined by square footage, number of rooms and soil level. Dont get carpet from home depot. Try to save a few bucks with the "free install" at Home Depot but would not recommend them at all. My basement flooded almost 4 weeks ago. Easy enough, sent. I had to call them and they wanted to install it a month after they got it. Now It's fraying, seams are showing, loops have pulled up, and it's zippering! We inquired about the 15 year warranty and they indicated that this was not something that fit the warranty. Home Depot and USIG received a report stating that the floor was not prepped correctly - that the floor was not flat when the new flooring was installed. Took 6 weeks and “lost carpet” to get our carpet. They make up a portion of the free installation costs with increased carpet and padding charges. ConsumerAffairs is not a government agency. Called June 13th to the local store to voice concerns. Upstairs was fine. Get buying tips about Flooring delivered to your inbox. In the meantime, a complaint was made to Home Depot Cares Department. Make no mistake, Home Depot has called and gotten it's money for the new pad. If you use them (don't), make sure the person who does your measure notes the roll size that can feasibly be transported to the installation site. I cannot tell you how fed up and disgusted I am with this Big Box nightmare. This was a relatively substantial purchase for about 3,000 sq-ft (325 sq-yards) of carpet. The work was completed in June, 2019. There were no calls from him. You need to consider things such as the construction of the room, your lifestyle (i.e. By this time I know that they are not going to call me. It's garbage! The scheduling and the install of the carpet went well with no issues. We value your privacy. As he progressed, he realized the problem was much bigger than originally thought. In late May, 2020, a USIG flooring guy came out to start the fix with the mindset that it would be an easy and quick fix - i.e. Oh well. Worst customer service. Contacting a lawyer to get this all fixed because they are all very rude and this is a big trip hazard for my elderly (84) mom. either express or implied, including, but not limited to, the implied warranties We held off until our last pet was no longer with us (although sad to see her go). The Home Depot website has a raft of customer reviews for LifeProof carpeting, on the whole they are very positive, many customers commenting on how soft the carpets feel and how impressed they are with the stain resistance; however, some customers also mentioned that the plush carpets did … I was told their install people would contact me to arrange the inspector to come out before anything was replaced. He discovered that when the original USIG installers did the work, they had not done the necessary prep work to level the floor where needed. That converts to $5. Two wall to wall seams are very visible there is a 4 inch cut at the hearth not taped making a future unraveling by the carpet sweeper a distinct possibility. VERY DISAPPOINTED. Best Portable: Bissell Little Green Portable Spot and Stain Cleaner. of merchantability, fitness for a particular purpose, or non-infringement. I had several rooms in my house carpet installed by Home Depot. 5pm...nothing. I went to Home Depot for pricing on new carpet and received what I thought was a good price for Stainmaster carpet. Worst customer service. 4:15 I called and "Sean", the remote customer service with Install guy says he (the inspector) is about 3 minutes out. I found the combination of the thick padding with the thicker carpet to be unwieldy. Family was looking for carpet and after our experiences they were afraid to use Home Depot and went to Lowe’s and were completely satisfied. My basement flooded almost 4 weeks ago. We’ve been waiting to book that second job/quote until after they made it right on the stairs. Please look else where this carpet is junk spent almost 5,000 dollars for lifeproof carpet for it to be falling apart. I got a contract from them and their subcontractor. Review: " Awful service " Dont get home depot carpet. This individual looked at the carpet. Review: " Disappointed " Shopped around and decided to go with Home Depot carpet and install. All the stairs were cut short. They would transfer me to answering machine. We then called the store manager and explained our frustration. She asked what we wanted (which was a refund) and that seems to be her only task with all of this. They didnt call me when it was delivered then wouldnt call me to get it installed. Review the Top Rated Carpet Brands - 2020 Best & Most Popular Carpet Manufacturers There is more to purchasing the right carpet for a room than choosing the color and style you like. The word is out there and this is the least we can do to spare any consumers from using them. Both Lowe's and Home Depot have been spending millions on advertising to lure-in unsuspecting homeowners by giving away free "basic" carpet installation. Home Depot sent an adjuster from manufacturer that said it was normal wear and tear. The principal is, in the first year expensive carpet should not look like this. Home Depot Carpet Reviews. NO JOKE! On May 23rd, 2020 we got a quote to carpet stairs which included floating stairs. After three days, USIG called and told me they might have to replace the entire floor. He writes a report and submits it to this outsourced install company who has, at this point totally disrespected myself, my time and my work. Finally, after speaking to a great rep at the local store….we got optimistic things were gonna finally get done. It was agreed that USIG would pull up the entire (new) flooring, level the foundation where needed, and redo the whole floor with new product at no cost to me. Never really got an apology. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. On May 26th, 2020 we ordered the carpet. Repeated follow up for 3 months to complete project and for a refund of money owed for material returned $1600/- and still no resolution and my credit card has been charged. I will shorten my story as best I can. A computerized layout is then prepared, which will give you an idea about the size of carpet you need to … Finally I took it upon myself to call. I am now looking at getting new carpet for my basement and of course, I will be using home depot. Felt like I was going to lose my balance. We’re dumbfounded. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The cost was in the thousands. Go local. Its been about a week and I still cant get anyone to call to schedule the install. My main reason to write this review is because I feel cheated and angry at the way HD has treated me as a customer. Wasn't tucked in, no tack strip or glue was used when installed. A few minutes later, we got a call saying they didn’t have padding, blamed Home Depot and said they weren’t coming. For more information about reviews on please visit our I cannot tell you how much I regret this purchase. Home Depot allowed it. The contract stated that the floor would be brought up to specs if it was needed. Overall, we are pleased with our Home Depot carpet installation. Of course they will! Home depot sold me the carpet and install over 4000 sq ft 2nd floor and basement. Home Depot review from Miami, Ohio rated 1.0/5.0: I chose Home Depot to install my new carpet because their ads said they move furniture. Consumer Reviews. However, the USIG installers had not checked the cement foundation to ensure it was level before putting down the new flooring. Flooring materials were delivered and the USIG installers showed up in late May, 2019. carpet supply stores sell padd for $1,75- $2.25 per yard Lowes and home depot will charge .99 cent per square foot That converts to $9.00 per square yard I install locally for $3-4 per square yard out of town for $4-5 per square yard and if the job is big enough will go anywhere in … My wife had met with a women (a designer) at our local HD and had scoped out a style, brand that she thought was best. My wife contacted HD, the female representative we had been working with for the purchase. They subcontract out their work. Fast forward to January, 2020. Finally had to go through BBB to get a callback. PetProof carpet is the best carpet for pets. Had my carpet for four months and is falling apart/flat has a big rip in it, took pictures from the beginning and had to wait for about a month or more for somebody to come look at the carpet because my carpet is literally falling apart. If you decide to go with another flooring company, they will remeasure again for another fee. They said the damage is acceptable to them. Home Depot Carpet Warranty reviews: Not honoring warranties and Guarantees on rugs and installation. Our content is intended to be used for general information purposes only. Let us help with your project today! ACS doesn't care about the damage. Home Depot refuses to fix this. Was told the installers didn’t lay padding down correctly, and acknowledged many more issues with the install that we didn’t even notice and noticed the job was definitely rushed!!! 25 yr warranty, LifeProof-? We called our field tech and was told CFI was waiting on Home Depot to order the carpet. Only then did things finally start to move forward. The installers did a lot of damage. Home Depot uses a company called USIG to do their floor installations, and have used them for roughly 20 years. Still haven’t received our money back and we’ll pursue other avenues to get it back. After just 90 days, we noticed that the carpet was showing some distinctive wear patterns. An individual contacted my wife and made arrangements to come to the house and inspect the worn carpet (this is about 4-5 months after install). The 800 customer service team was patient with answering general questions about the … This is completely in acceptable! We reschedule "inspector". That this was normal and there was nothing further. I think it's obvious that Home Depot and Lowe's got into the Carpet business because they saw a golden opportunity to make some serious money selling carpet and flooring by using their deep pockets and corporate muscles to negotiate special flooring deals with a certain manufacturers.

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